Terms & Conditions

1. Interpretation & Definitions

1.1 Contract Scope: This agreement is governed by The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
1.2 Key Terms:
• Booking Confirmation: Details of training and additional services provided as specified in the confirmation email.
• Program: The training and related services as outlined in the Booking Confirmation.
• We/Us/Our: UK HGV Ltd a UK-based company offering training services.
• You: The client or trainee entering into this agreement with us.
• Working Day: Any day excluding weekends and UK public holidays when banks in London are open for business.

1.3 Binding Nature: This contract becomes binding upon receipt of confirmation of your booking.
1.4 Jurisdiction: This contract is governed by English law, and disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
1.5 Contract Start Date: The contract is effective from the date a full or partial payment is received by us. This payment confirms your acceptance of these Terms and Conditions and establishes the contract start date.

2. Contact Information

• Email: info@uk-hgv.co.uk
• Phone: 0800 047 8073

3. Program Details

3.1 Training Modules:
• Theory Training: Valid for 6 months. Tests for Module 1 and 2 must be scheduled within this period.

• Practical Training: This may include manual or automatic vehicle training on a one-on-one or two-on-one basis, with sessions running from 6 am to 6 pm.

3.2 Training Timeline:
• Programs must be completed within 12 months. Extensions are available upon request and may incur additional fees.

3.3 Retest Policy:
• Theory Retests: We offer one free retest for the Hazard Perception and Multiple Choice theory tests if not passed on the first attempt. Any additional retests for theory will incur a fee.
• Practical Retests: Any retests or additional training required for practical training will also be charged at the prevailing rate.

3.4 Extension Policy:
• Theory Extension: If you require additional time to complete your theory training, an extension is available for an additional fee.
• Contract Extension: Program extensions beyond the standard training period are available upon request and will incur an additional charge. Extension requests must be submitted in writing and are subject to our approval.

4. Payment and Pricing

4.1 Fees: All fees are payable before scheduling practical training modules. Our prices include VAT at the prevailing rate.
4.2 Discounts & Offers: Any discount offers do not apply to government-funded accounts or accounts partially funded by third parties.

5. Cancellation & Refund Policy

5.1 Cancellation Within 14 Days: Under The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you may cancel your booking within 14 days for a full refund, provided services have not commenced.
5.2 Cancellation After 14 Days:

• No Refunds after 14 days except under specific circumstances, such as medical issues preventing training completion, licence revocation, or imprisonment. Documentation is required to process these refunds, and administrative fees will apply.

5.3 Exceptional Circumstances:
• If your ability to complete the program is impacted by DVLA medical disqualification or licence revocation, we may issue a partial refund, minus an administration fee, based on services not yet rendered.

5.4 Refund Processing:
• Refunds will be processed within 14 days after acceptance of the refund request. Please note that initiating a refund request or filing a complaint may result in the suspension or cancellation of any active training sessions, if deemed necessary for operational or other legitimate reasons.

5.5 Cancellation Due to Medical Failure:
• If a cancellation request is made due to medical failure, we require an official letter from the DVSA (Driver and Vehicle Standards Agency) confirming the medical disqualification. No other documentation will be accepted for processing a refund under these circumstances.

5.6 Cancellation Due to DVLA Revoked Licence
• If your driving licence is revoked by the DVLA (for example, due to a motoring conviction) and you are unable to complete the training program, we will suspend any remaining elements of your training. Your course booking will be placed on hold until your licence is reissued by the DVLA. To process any eligible refund, we require an official letter from the DVLA confirming the revocation of your licence. Refunds will be issued only for training components not yet booked or completed.

5.7 Cancellation Due to Imprisonment
• If you are unable to complete the program due to imprisonment, we will cancel any outstanding elements of your training. A refund will be issued for any unbooked or uncompleted training elements, provided we receive official documentation confirming the imprisonment, such as a court or prison letter.

5.8 Missed Training or Tests

• Trainee’s Personal Circumstances: Any training sessions or tests missed due to the trainee’s personal circumstances, including but not limited to traffic delays, illness, or other personal commitments, will not be reallocated. In these cases, the missed sessions or tests will be forfeited, and rescheduling will require rebooking at the trainee’s own expense.
• Unforeseen Circumstances: If training is cancelled due to unforeseen circumstances beyond our control, such as severe weather conditions, we are not liable for any costs incurred by the trainee, including but not limited to loss of pay, transportation costs, or similar expenses. Trainees are advised to secure relevant insurance coverage to protect against unforeseen disruptions that may prevent them from attending scheduled training or tests.
• School-Related Delays: If training is missed due to issues on our end, such as vehicle breakdowns or instructor delays, the affected training will be reallocated at no additional cost to the trainee.

5.9 Course Completion Timeframes
• We operate within a live booking system that covers the entire UK, and as such, availability for training sessions and tests may fluctuate. While we strive to accommodate preferred dates, we cannot guarantee specific timeframes for course completion. Any dates provided or discussed are provisional and subject to change based on availability.

6. Responsibilities
6.1 Our Responsibilities:
• Programme Confirmation: We will confirm your programme in writing by email and/or SMS. Once your programme is confirmed, no changes are permitted. If you need to amend or cancel your training dates after confirmation, you will not be entitled to a refund.
• Adjustments to Programme: We may, on occasion, need to make changes to the programme, including the dates and times of appointments, lessons, or test appointments, even after original confirmation. These adjustments are part of the programme, and the trainee acknowledges and accepts that programme details may vary.
• DVSA Centre Availability: We are not liable or responsible for cancellations due to unavailability at DVSA centres for practical training and/or testing.
• Trainees are advised to direct any complaints or queries regarding DVSA availability directly to the DVSA at 0300 200 1122.
• Mechanical Issues: In the event of mechanical breakdowns or vehicle defects, we will reschedule the affected training at a later date or provide an alternative location with a substitute vehicle. Additional training will be provided to cover the lost time. If a test does not proceed in whole or in part due to vehicle defects, we will book a new test at no additional charge, unless the trainee was already deemed to have failed the test prior to the breakdown or defect.
6.2 Your Responsibilities:
• You must have a valid driver’s licence and meet health requirements. You agree to behave respectfully towards staff, adhere to program schedules, and avoid any impairing substances. Failure to comply may result in immediate exclusion without refund.
• Documentation: It is the trainee’s responsibility to bring a valid driving licence and any required pass certificates to all scheduled tests. Failure to present these documents may result in forfeiture of that day’s training without a refund.
• Communication and Contact: If you are unable to receive emails and miss any training or notifications as a result, it is your responsibility to inform us and maintain contact. Please reach us directly at 0800 047 8073 to confirm any training details and update your details.
• Conduct and Punctuality: Trainees must adhere to the scheduled times, arrive prepared, and conduct themselves in a respectful manner throughout the training program.

7. Liability

7.1 Program Interruptions: We are not liable for delays or cancellations due to external events beyond our control (e.g., DVSA cancellations or mechanical breakdowns). In such cases, we will reschedule as soon as possible.
7.2 Limitation of Liability: Our liability to you for any loss or damages is limited to the amount paid for services in the preceding 12 months. This does not limit liability for personal injury or fraud caused by our negligence.

8. Data Protection

8.1 Privacy Policy: We use your personal data in line with our Privacy Policy. Data may be shared with relevant training and regulatory bodies as required to deliver services.
8.2 GDPR Compliance: We adhere to GDPR and ensure that your data is processed securely. You may request access to your data by contacting info@uk-hgv.co.uk .

9. Complaints

9.1 Procedure: For complaints, please contact us in writing at info@uk-hgv.co.uk. We aim to acknowledge complaints within 5 working days and provide a resolution within 28 working days.