UK HGV Ltd – Terms & Conditions of Training Services
These Terms & Conditions govern the provision of training services by UK HGV Ltd and supersede all previous versions, drafts, and amendments.
1. Contracting Party & Legal Basis
Your contract is with UK HGV Ltd. “My HGV” is a trading name of UK HGV Ltd and is not a separate legal entity.
This contract becomes legally binding once full or partial payment is received. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
2. Nature of Our Services
UK HGV Ltd specialises in the provision of fully managed HGV licence training programmes designed to guide candidates through the required stages of vocational driver qualification in line with DVSA and DVLA requirements.
Our core offering is a complete training programme, which may include medical assessment, theory training and tests (Multiple Choice and Hazard Perception), Driver CPC Module 2, practical driver training, and Driver CPC Module 4, depending on the licence pathway booked.
While our primary service is a fully managed programme, customers may choose to begin their training at different stages or book individual elements only, such as theory-only, practical-only, or CPC-only training, where eligibility requirements are met. These Terms apply equally to all bookings.
3. Customer Eligibility & Self-Declaration
Where a training programme begins at theory training, practical driver training, or CPC training only (and does not include a medical assessment arranged by us), the customer is responsible for ensuring that they meet all eligibility requirements. This includes holding the correct driving licence entitlement, meeting DVLA medical standards, and having passed any required prior tests or assessments.
In such cases, the customer confirms and self-declares that they meet these requirements, and we rely on this information when arranging training and tests.
Where a customer begins a full training programme from the medical assessment stage, we will arrange the medical assessment in accordance with DVLA requirements.
Regardless of the stage at which training begins, all customers must hold a valid driving licence and must present their driving licence and any relevant pass certificates where applicable when attending theory tests, practical training, and practical driving tests. Failure to do so will result in forfeiture with no refund, credit, or rescheduling.
4. Practical Training Format
Practical driving training may be delivered on a one-to-one (1:1) or shared (1:2) basis, depending on availability, operational requirements, and training centre arrangements.
Where training is delivered on a shared basis, all booked training hours will still be delivered in full and in accordance with DVSA standards. The training format does not entitle the customer to any refund, credit, or price adjustment.
5. Practical Training Rules
Once practical driving training is booked, it cannot be cancelled or rescheduled. Missed practical training for any reason is forfeited and non-refundable.
6. Failed Tests, Retests & Voluntary Suspension
Module 3a consists of off-road manoeuvres, including the reversing exercise. Where a customer fails Module 3a, practical training may continue while awaiting a retest, subject to instructor guidance, training availability, and DVSA requirements.
Where a customer chooses not to continue practical training following a failed Module 3a test, requests to place training on hold, or otherwise declines to use remaining training hours, this will be treated as a voluntary suspension. Any unused training hours will be forfeited with no refund, credit, or rescheduling, unless expressly agreed in writing.
Module 3b is the on-road practical driving test and is conducted at the end of the practical training programme. Where a customer fails Module 3b, the training programme will be considered complete. Any retest or additional training following a Module 3b failure will require a new booking and additional fees.
7. Programme Adjustment – Category C+E to Category C
Where Category C+E training has been booked, an instructor may determine—based on DVSA standards and safety considerations—that progression to Category C+E is not appropriate.
In such circumstances, training will be adjusted to Category C only. All booked training hours will still be delivered, but the resulting licence will be Category C. Completion of Category C training fulfils the contract. Progression to Category C+E requires a new booking and a separate contract. No refund or price adjustment will be available.
8. Payments & Instalment Plans
We offer full payment, deposit options, and interest-free instalment plans of up to 12 months. At least 50% of the outstanding balance must be paid before practical training is booked.
If a Direct Debit payment fails, practical training will not be booked until the outstanding balance is cleared, although monthly payments may continue.
9. Discounts & Promotional Offers
Discounts are discretionary, time-limited, and subject to conditions. Any discount offered verbally must be confirmed in writing to be valid.
Where a discounted price is conditional on full payment by an agreed date and that condition is not met, the booking will revert to the standard price, with payments already made credited accordingly.
10. Contract Duration & Extensions
Training programmes must be completed within 12 months of the contract start date.
A one-off extension of up to six months may be offered at our discretion, subject to payment of the applicable extension fee and clearance of any outstanding balance. Extensions are not automatic and are offered as a goodwill measure only.
11. Delays & DVSA Cancellations
Training and test dates are subject to nationwide availability and cannot be guaranteed. Delays do not entitle customers to a refund.
Where the DVSA cancels a test, the test fee will be payable again. Any compensation must be claimed directly from the DVSA, although we may assist with paperwork.
12. Conduct, Safety & Termination
We reserve the right to suspend or terminate training immediately where a customer behaves in an unsafe, abusive, or disruptive manner or fails to follow instructor guidance. Training terminated for these reasons is forfeited with no refund.
13. Third-Party Delivery
Training may be delivered using third-party instructors, vehicles, or training centres. Specific instructors or locations cannot be guaranteed and may change for operational reasons.
14. Cancellation & Refund Rights
You have the right to cancel within 14 days of booking for a full refund, provided services have not commenced.
To exercise this right, you must notify us in writing, for example by email. After 14 days, refunds are limited and may be considered only in exceptional circumstances such as DVSA medical disqualification or DVLA licence revocation, subject to evidence.
15. Force Majeure
We are not responsible for delays or failure to provide training caused by events outside our reasonable control, including severe weather, industrial action, public health emergencies, vehicle unavailability, or government restrictions.
16. Contact Details
You must inform us promptly of any change to your contact details. We are not responsible for missed communications where contact details are not kept up to date.
17. Complaints
Complaints must be submitted in writing. We aim to acknowledge complaints within 5 working days and provide a response within 28 working days.
18. Liability
We will provide services with reasonable care and skill. Nothing in these Terms limits liability for death or personal injury caused by negligence or affects your statutory rights.
